Privacy Policy

Information we may collect

The information collected depends on how you use the website and the services available to you. We may receive information directly from you, automatically from your device, or from service providers that help operate the casino. We only seek information that is reasonably relevant to account administration, player safety, legal compliance, customer service and the secure operation of the website.

Account and identity details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, account login information and responsible gaming preferences. We may also record information about your communications with us, including questions, requests, complaints and support interactions.

Verification information

To confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This may include identity documents, proof of address, information about the source or ownership of funds, and records relating to account checks. Verification information is handled for security, anti-fraud, responsible gambling and legal compliance purposes.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction dates and related payment information. Where payment processing is provided by another service provider, that provider may handle some payment information under its own privacy terms. We do not need to store every full payment credential ourselves, and sensitive payment details may be processed securely by the relevant payment provider.

Device, usage and cookie data

When you use the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, login events, approximate location, referral information and interaction data. We may also use cookies and similar technologies to support security, remember preferences, understand website use and improve performance.

How we use information

Personal information may be used for the following purposes. The particular information used will depend on the service, activity or request involved.

• Creating, operating and maintaining your player account.
• Providing games, account features, payment services and customer support.
• Confirming your identity, age, account ownership and eligibility to use the website.
• Carrying out security, fraud prevention, anti-money laundering and other risk checks.
• Monitoring activity to protect players, the website, payment systems and service providers.
• Processing deposits, withdrawals, refunds, adjustments and other account transactions.
• Meeting applicable legal, regulatory, court, taxation, accounting and reporting obligations.
• Managing responsible gambling tools, limits, exclusions, account restrictions and player safety requests.
• Investigating complaints, disputes, suspected misuse, technical problems or breaches of the website rules.
• Analysing website performance, improving features and testing the reliability of our systems.
• Sending service messages, account notices, security alerts and information needed to administer your account.
• Sending promotional or marketing communications where permitted and where you have provided the required consent or other lawful permission.

We may combine information from different interactions to keep records accurate, identify unusual activity and provide consistent support. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law.

Sharing, security and retention

Who may receive information

Information may be shared with carefully selected service providers that help us operate the website. These providers may support payment processing, identity verification, fraud monitoring, information technology, hosting, customer support, communications, analytics, security and professional services. They may only use information for the services they provide or as otherwise permitted by law.

Information may also be disclosed where necessary to protect players or the public, investigate suspected unlawful activity, enforce website terms, respond to lawful requests, resolve disputes, or meet an applicable legal or regulatory obligation. If business operations change, information may be transferred as part of a sale, restructuring, merger or similar transaction, subject to appropriate protections.

Security measures

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication requirements, monitoring, secure transmission and restricted staff access. No online service can guarantee complete security, so players should use a unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by us or by service providers in Australia or another location where the relevant service is operated. Where information is handled across borders, appropriate safeguards are intended to apply. We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted.

Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. This means that closing an account or asking for deletion may not remove every record immediately. When information is no longer required, it will be securely deleted, destroyed or de-identified where reasonably practicable.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. They may help us keep you signed in, remember settings, maintain security, measure website performance, understand how features are used and support relevant communications. Some cookies are essential for core website functions, while others support analytics, preferences or marketing.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some account or website features may not work correctly. Browser controls differ between devices, so you should check the help information for your chosen browser. Where required, we will provide additional choices about non-essential cookies and similar technologies.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

Making a data request

To exercise your rights, ask a privacy question or raise a concern about how your information is handled, contact support@winspiritcasino-au.vip. Please explain your request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to verify your identity before providing information or making changes.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: request removal of your information where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for a period required by law.
• Marketing consent: withdraw consent to promotional messages by contacting support@winspiritcasino-au.vip or using an unsubscribe option included in a marketing communication. Service and security messages may still be sent when necessary to operate your account.

We will review privacy requests and respond within a reasonable timeframe, taking into account the nature and complexity of the request. If we cannot complete a request, we will explain the reason where we are permitted to do so. This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version published on this page applies to information handled under the policy.